Fortinet Annual Maintenance Contract (AMC) Services
Comprehensive AMC packages for FortiGate firewalls with proactive maintenance, 24×7 support, and guaranteed uptime
99.9% Uptime SLA 24×7 Support Certified Engineers
Annual Maintenance Contract Plans
Standard AMC
From ₹50,000/year
Best for Small Businesses
Maintenance Coverage
- Quarterly Preventive Maintenance
- Basic Health Monitoring
- 8×5 Technical Support
- Software Updates
- Basic Configuration Changes
- 4-Hour Response Time
Additional Benefits
- Monthly Performance Reports
- Email Support
- Remote Troubleshooting
Premium AMC
From ₹1,00,000/year
Best for Medium Enterprises
Maintenance Coverage
- Monthly Preventive Maintenance
- 24×7 Health Monitoring
- 24×7 Technical Support
- Priority Software Updates
- Unlimited Configuration Changes
- 2-Hour Response Time
Additional Benefits
- Weekly Performance Reports
- Dedicated Support Engineer
- On-site Emergency Support
- Security Advisory Services
Enterprise AMC
From ₹2,00,000/year
Best for Large Enterprises
Maintenance Coverage
- Weekly Preventive Maintenance
- Real-time Health Monitoring
- 24×7 Premium Support
- Immediate Software Updates
- Proactive Configuration Management
- 30-Minute Response Time
Additional Benefits
- Daily Performance Reports
- Dedicated Support Team
- Priority On-site Support
- Advanced Security Services
- Change Management
- Quarterly Security Assessment
Comprehensive Maintenance Activities
Preventive Maintenance
- System Health Checks
- Performance Optimization
- Configuration Backup
- Security Policy Review
- Firmware Updates
- Log Analysis
Corrective Maintenance
- Troubleshooting
- Emergency Support
- Configuration Recovery
- Performance Issues
- Security Incidents
- Hardware Issues
Proactive Maintenance
- Threat Prevention
- Vulnerability Assessment
- Capacity Planning
- Security Optimization
- Performance Monitoring
- Best Practice Implementation
Service Level Agreement Details
Response Time SLA
| Priority Level | Response Time | Resolution Time |
|---|---|---|
| Critical | 30 Minutes | 4 Hours |
| High | 1 Hour | 8 Hours |
| Medium | 2 Hours | 24 Hours |
Service Availability
- 99.9% Uptime Guarantee
- 24x7x365 Monitoring
- Proactive Alerts
- Automated Backup
AMC Coverage Details
Hardware Coverage
- FortiGate Appliances
- Power Supply Units
- Network Interfaces
- Storage Components
- Physical Maintenance
Software Coverage
- FortiOS Updates
- Security Definitions
- Firmware Updates
- Feature Updates
- Patch Management
Support Coverage
- Technical Support
- Configuration Support
- Troubleshooting
- Performance Tuning
- Security Advisory
AMC Value Additions
Regular Health Checks
- System Performance Analysis
- Security Posture Assessment
- Resource Utilization Review
- Configuration Optimization
Documentation Services
- Configuration Documentation
- Change Management Records
- Performance Reports
- Incident Reports
Knowledge Transfer
- Admin Training
- Best Practices Guidance
- Security Advisories
- Technical Updates
Request AMC Services